Keep your customers TOTALLY SATISFIED

"MercurySend is a life saver. I spend a lot less time on the phone and I am able to communicate with more customers than ever before."

Avery Zepeda - Armada Fleet

"MercurySend has been a great tool for our dispatch. We have been able to cut the time spent on calling every single member and now send a text message for their feedback. MercurySend has helped our company accomplish a fast, professional, and modern way of reaching our AAA members. The member response we have received have been better than I could ever expect."

Kimberly Boddie - United Towing & Transport – Houston Dispatch Center, Houston TX

What MercurySend Can Do For You?

MercurySend Text Message is a better way for your business to send and receive communications from roadside customers. Once logged into MercurySend dispatch can now create personalized messages or send template messages directly, rather than waste time with repeated calls and voicemail.

Why MercurySend Text Message is used in the towing and road side service industry

How much time does your dispatch spend on making phone calls? How many customers complain back to auto clubs? MercurySend Text Message provides a user friendly software to follow up and ask your customers directly if they were completely satisfied with your service, which ultimately helps improve business operations and to gain more call out referrals from auto clubs.

Send follow up texts "Were you completely satisfied with our service today"?
View customer replies instantly in your message log for record keeping and quality assurance.
Alert customers that a tow truck is on the way.
Send updates on ETA status and delays.
Send important group texts to office staff and team members.
Take control of your customer communications more quickly through our text message software which helps reduce customer complaint volume back to auto clubs and social media forums which ultimately helps you get more business.

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Locate every customer

Locate hard to find customers by sending a text message. Customer clicks on a link that shares their location with your dispatch. Dispatch can then forward the customer location via text to your drivers.

Improve your online reviews

Improve your business feedback with our 5 star review link. Simply send a text to your customers and we help populate your social media automatically with only 5 star customer reviews. View negative feedback only on the MercurySend portal.

"We consistently get 5 star reviews on Yelp and Google using the feedback tool. We now find customers on highways or difficult areas with the MercurySend GPS Text Message Locate feature."

Nash Maroki – Sky Towing, Escondido, CA

"MercurySend has given us an efficient and verifiable way to maintain constant communication with our customers via text message, which in turn keeps them informed and happy while we are providing service to them. The MercurySend Team has some of the best customer service we have experienced from IT providers."

Scott Dilley - Sanders Towing, San Dimas, CA

"We recently started using MercurySend Text Message and have already seen a major increase in positive responses from our customers which is helping our business to grow. We searched for a service like MercurySend for many months and we’re fortunate to have found this company, as the easy to use software and round the clock client support is at a fraction of the cost of its competitors."

Darius Pirnazar - Sea Country Towing & Recovery, Inc., Lake Forest, CA

Why use text message?

Many people will not answer a call from a phone number they don’t know.
Text message improves customer dialogue by giving each person personalized and professional attention.
Texts are sent directly to the customer's cell phone number no matter what their phone model or plan is. We cover every cell phone network in the US and Canada.

"MercurySend is an avenue that our business could not live without. It’s an efficient way to seal the deal with every member we service roadside. It’s helped increase our profits and lower our overhead costs. It allows our business to trouble shoot with clients who are not totally satisfied with our services more quickly. We also use it to communicate with our team members."

Rachel Rapport – R.B. Towing, Reseda, CA

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