Keep your customers TOTALLY SATISFIED

What MercurySend Can Do For You?

MercurySend Text Message is a better way for your business to send and receive communications from roadside customers. Once logged into MercurySend dispatch can now create personalized messages or send template messages directly, rather than waste time with repeated calls and voicemail.

Why MercurySend Text Message is used in the towing and road side service industry

How much time does your dispatch spend on making phone calls? How many customers complain back to auto clubs? MercurySend Text Message provides a user friendly software to follow up and ask your customers directly if they were completely satisfied with your service, which ultimately helps improve business operations and to gain more call out referrals from auto clubs.

  • Send follow up texts "Were you completely satisfied with our service today"?
  • View customer replies instantly in your message log for record keeping and quality assurance.
  • Alert customers that a tow truck is on the way.
  • Send updates on ETA status and delays.
  • Send important group texts to office staff and team members.
  • Take control of your customer communications more quickly through our text message software which helps reduce customer complaint volume back to auto clubs and social media forums which ultimately helps you get more business.
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Locate every customer

Locate hard to find customers by sending a text message. Customer clicks on a link that shares their location with your dispatch. Dispatch can then forward the customer location via text to your drivers.

Improve your online reviews

Improve your business feedback with our 5 star review link. Simply send a text to your customers and we help populate your social media automatically with only 5 star customer reviews. View negative feedback only on the MercurySend portal.

Why use text message?

  • Many people will not answer a call from a phone number they don’t know.
  • Text message improves customer dialogue by giving each person personalized and professional attention.
  • Texts are sent directly to the customer's cell phone number no matter what their phone model or plan is. We cover every cell phone network in the US and Canada.