Keep your customers TOTALLY SATISFIED
"MercurySend is a great addition to our dispatch. It immediately allowed us to communicate much more effectively and timely with all our customers. In addition, it helps locate customers exact location and map it for our drivers for an easy find. A great advantage over my competition. It also frees up our phone lines when we need to communicate updates with customers and team members. The daily reports on usage and performance are great! We love MercurySend!"
Brian Johns - Mosby's Towing & Transport, Louisville, KY
"MercurySend is a life saver. I spend a lot less time on the phone and I am able to communicate with more customers than ever before."
Avery Zepeda - Armada Fleet
"MercurySend has been a great tool for our dispatch. We have been able to cut the time spent on calling every single member and now send a text message for their feedback. MercurySend has helped our company accomplish a fast, professional, and modern way of reaching our AAA members. The member response we have received have been better than I could ever expect."
Nancy Barba - United Towing & Transport – Houston Dispatch Center, Houston, TX
What MercurySend Can Do For You?
MercurySend Text Message is a better way for your business to send and receive communications from roadside customers. Once logged into MercurySend dispatch can now create personalized messages or send template messages directly, rather than waste time with repeated calls and voicemail.
Why MercurySend Text Message is used in the towing and road side service industry
How much time does your dispatch spend on making phone calls? How many customers complain back to auto clubs? MercurySend Text Message provides a user friendly software to follow up and ask your customers directly if they were completely satisfied with your service, which ultimately helps improve business operations and to gain more call out referrals from auto clubs.
- Send follow up texts "Were you completely satisfied with our service today"?
- View customer replies instantly in your message log for record keeping and quality assurance.
- Alert customers that a tow truck is on the way.
- Send updates on ETA status and delays.
- Send important group texts to office staff and team members.
- Take control of your customer communications more quickly through our text message software which helps reduce customer complaint volume back to auto clubs and social media forums which ultimately helps you get more business.