Frequently asked questions


How does it work?

There are several ways mobile text messages can be integrated into your communicaitons system, depening upon they way you like to work and your communication needs. MercurySend enables you to send individual or bulk mobile text messages within seconds from email, the web and internal business systems at a fraction of the time and cost of a voice call.

MercurySend integrates seamlessly with your business' IT systems, enabling mobile text messages to be sent quickly and easily to anyone via email, web and integrated API's. You can track your usage using our online reporting tool.

We also handle replies back to your message log or back to your designated email for immediate answers.

  • We believe in building a strong, robust, and reliable text messaging service to improve all business communications in the United States, B2B, B2E, B2C, B2G and University Campuses.
  • MercurySend believes that building your business success is our business success.
  • We believe in providing only the best SMS system backed by the best support.
  • We are clear with our pricing where other suppliers are not.
  • We supply text messages with 160 characters from a long code and not 140 like you have with short codes.
  • We offer reliable and direct replies to you when answers to your messages are important to your day to day business and communications.
  • MercurySend continues to support both small and large business and no customer is ever too small.
  • When you rely on text messaging for your business we firmly believe that MercurySend is your solution and your partner.
  • Many small businesses and companies are seeing the financial and time benefits of using text message services.
  • Please talk to us and see how we can help.
  • Text messages are also known as SMS. SMS stands for Short Message Service.
  • All modern cell phones support SMS no matter what their plan. It allows a person or an automated system to send a text message that can be read and stored on a mobile phone. You can even reply to a text message and it will go back to the sender.
  • A single text message allows for up to 160 characters, it is received in an easy to read format and this is an industry standard world wide.
  • Text has been available on cell phones for more than 20 years and its popularity is growing at 400% per year.
  • Text message is the most time and cost effective way to reach many people on their cell phone.
  • Every cell phone receives text message and almost everyone has one.
  • Text message goes directly to their cell phone number.
  • Many organizations still make out calls to their customers, taking more time away from other important duties.
  • Often voice calls end up as voice mail that may not be heard, or heard when it is too late.
  • Many organizations continue to use postage, or send paper reminders/notifications when a simple text message can do this in a fraction of the time and cost.
  • Text messages can be used to reinforce and enhance your existing communications by sending text reminders, alerts, or notifications days, hours, or minutes before it is necessary
  • Yes - MercurySend can provide your business with its own unique text message number for an additional $20 per month and there is no set up fee. This is ideal if you want your recipients to save the number into their phone and easily identify it is you.
  • If your business requires a unique text message number, MercurySend will do its best to secure a preferred US area code for you, please contact us if you require a dedicated sending number. Please allow up to 48 hours for a dedicated number to be sourced and attached to your account.
  • * Please note you cannot call your text number as it is locked into your MercurySend text account.
  • * Unfortunately we cannot set your dedicated text number the same as your existing business phone number due to current privacy laws.
  • Reach every phone model and every phone plan because text message goes directly to the cell phone number.
  • Email service is not on every phone plan and not everyone wants to pay extra for it, People always have just one cell phone number, but, many have 2 or 3 or more email addresses often never seeing the important email you just sent them.
  • Email is often lost to spam, lost in the hundreds of junk email offers that one receives in a day, and could be days or hours when someone checks their desktop for that all important message or reminder your business relies on.
  • Text messages provide a secure, fast, and direct way of reaching multiple people directly to their cell phone. No matter where they are, no matter what their phone model or plan is.
  • Yes, MercurySend has many methods of sending and receiving SMS text messages.
  • We support e-mail, Web, XML, 2 Way SMS and more. 2 way SMS is a wonderful feature allowing you to send a text message from your desktop email - this means MercurySend will convert the email into a text message so that it reaches every cell phone! Even better the receiver can then reply to that text message back to the senders email. This is a great way to get immediate responses from people who do not have email on their cell phones-especially for appointment reminders. Try our free trial and see how it works
  • Yes, especially important to text your entire organization at once with safety and emergency alerts, changes in schedule, maintenance alerts, fire drills, changes in company practice. Especially useful during bad weather and mass power outages. Our System was 100% reliable during super storm Hurricane Sandy.
  • Our MercurySend web portal gives administrator users control over access permissions on all entry points of the MercurySend system.
  • You are able to control and manage access to web logins, email addresses and contact databases. Every MercurySend user can view their sent messages. The administrator user has visibility of messages for all users.
  • Your security is our priority and we routinely review and test our security procedures and ensure your information and contact information is always safe and secure.
  • We do not use your information for any other purpose.
  • You must be 18 or over to use MercurySend as a client.
  • MercurySend provides quality assurance and on call assistance.
  • We have redundant infrastructure that include dual web servers, triple redundant email servers, redundant ISP links and the system is monitored 24x7 you can be assured that we are providing you with the best business SMS text service in the United States. Because your business is our business.
  • MercurySend is so confident in its service offering that we offer 24x7 support on all account types, no matter how small, with no fees whatsoever.
  • We offer you control over misuse of communications by controlling accessibility to and frequency of messages sent and received.
  • We provide usage limits on a per user basis that is controlled by your administrator. This gives you control if more than a pre set number of SMS messages have been sent by a user per day. You can be in full control of who uses the system and how often.
  • Please register for a free trial of the MercurySend service here or contact us at support@mercurysend.com or 1800 44 22 721.
  • MercurySend is here to help you improve your business communications and offer any advice or answers you may need.
© Copyright 2024 MercurySend. All Rights Reserved. Terms and Conditions - Privacy Policy - Service Level Agreement